“This is a significant fine, hot on the heels of the action against Starling Bank in September 2024, and underscoring the messaging from the FCA’s review of financial crime controls at challenger banks undertaken in 2022.
There is still a lot for challenger banks to play for and the FCA will welcome growth in this sector. But that is not going to be at the expense of financial crime control. It is important that challenger banks learn the lessons from the various regulatory announcements, which will allow them to move forward stronger than before.
Challenger banks should, as they move forward, take note of the good practices identified in the FCA’s 2022 review, including use of new technology to verify and monitor customers and regular updating of financial crime policies and procedures.
While technology can help to support financial crime controls, it is important that systems are reviewed so that they remain fit for purpose as the business develops and grows. In this, it is always going to be an aggravating factor if red flags raised internally are not picked up on and addressed promptly. By contrast, it will help in a later regulatory investigation if the bank cooperates, and can demonstrate investment in additional resource and capability to manage the risks arising.”